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ACCESSIBILITY

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario Legislature with the goal of creating standards to improve accessibility across the province in the following five areas:

1. Customer Service
The Accessibility Standard for Customer Service is in effect as of January 1, 2010. This standard details specific requirements for all service providers including municipalities.

Accessibility Policy	Best Practices & Procedures	Feedback Form	Notice Admission Fees	Notice Unexpected Service Disruption	Notice Service Disruption	Links AccessON AODA

2. Information & Communication
(draft regulation under review)
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/business/information/

3. Transportation
(draft standard developed)
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/business/transportation/

4. Employment
(draft standard developed)
http://www.mcss.gov.on.ca/mcss/english/news/releases/090218.htm

5. Built Environment
(draft standard developed)
www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/accesson/business/environment/

Joint Accessibility Plan
2007
2008

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Township of Wellesley, 4639 Lobsinger Line, R.R. # 1 St. Clements, Ontario N0B 2M0
519.699.4611 fax 519.699.4540
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